FAQ

 Customer Love

Orders:

What Currency are your prices in?

Euros only for now. If you’re unsure what the conversion is, check here!

Do you have a gift option?

If you’d like to gift your purchase that is always welcome, however I don’t have any gift cards yet.

Can I change my order?

Yes, you have a week to change your order after the deposit (30%) is paid, and you have a week to ask for some modifications on your painting once the final high definition picture is submitted.

Your approval of the final high-definition photograph through email will be required as well as a full payment to be send.

Can I cancel my order?

If you’re not happy once the painting is fully delivered, you have 15 days to send back the painting at your own cost. 

The painting will be reimbursed without the deposit, since it is custom made.

If you don’t want it sent at all, this will depend on if I have completed this piece or not so it is subject to change.

What’s the status of my order?

There is a 4 week work process, then you will agree on the final high definition picture, I will then send a tracking number once the painting is fully paid. If you feel that your package is taking longer then expected, feel free to reach out to me with your tracking number and we will figure it out together!

Is it possible to reserve an order?

Yes, but you’ll only have 15 days!

Is it possible to get any custom art?

Yes, absolutely…Portraits, copy of Great Masters and seascapes.  

Will my piece include your signature?

Yes, except if you specifically ask for it not to be (in the case of the copy of a masterpiece for example). The painting is also provided with an authenticity certificate at the delivery.

Can I see one of your paintings before I purchase?

Unfortunately, I have no more galleries. My artworks however are of best quality, linen from Belgium and thick woods from Germany….The final high definition picture before the sending is their guarantee.

Shipping:

How much does shipping cost if I am in the United States?

Extra cost would need to be considered. Furthermore, the person or business receiving the shipment is legally obliged to pay Duty and Taxes on a product shipped from the EU to outside of the EU.

I also suggest, you could find a friend or a relative who travels to Europe to retrieve it for you!

How much does shipping cost if I am in Europe?

If you’re in Europe, shipping should be no more than 20 Euros!

How fast is your shipping?

As little as 5 working days to consider within Europe, but if you are in need of it sooner, there is a possibility for fast shipping at extra cost.

Are taxes and duties included in my order total?

Yes, although the person or business receiving the shipment that is delivered outside of the EU is obliged to pay Duty and Taxes.

How will my artwork be shipped?

The framer will deliver it, or depending if the size allows it, it can be shipped directly to the client through UPS or your preferred choice.